Terms & Conditions Policy

Henley is a Private Equity Real Estate company.  Henley Camland is part of this group. This website is operated by or on behalf of Henley Camland who is developing Whitecliffe.

The material contained in this website is provided for information only and neither the provision of such material nor its access by any person shall be deemed to give rise to any commitment or obligation on the part of Henley Camland or any other member of the Henley group of companies. Henley Camland reserves the right to alter the content of the pages on the website, refer the reader to other sites on the web or remove pages from its website at any time without notice.

Henley Camland or any other member of the Camland group of companies makes no representations or warranties of any kind about the availability of the website, the information contained on the website or any information found at any other site on the web accessed by means of this website.

The reader must be satisfied that they may lawfully access this website, read the pages or act upon the material contained in the pages. Henley Camland or any other member of the Henley or Camland group of Companies accepts no responsibility for unauthorised access or unauthorised actions of the reader.

Governing law

It is intended that the information on this website is used only by persons resident in the United Kingdom and that the same shall be read and construed in accordance with the laws of England and Wales. In the event of any dispute arising, the courts of England and Wales shall have exclusive jurisdiction to determine such dispute.

Copyright and trademarks

No part of this website may be reproduced in any material form (including storing it in any medium by electronic means) without the written permission of the copyright owner, except that material may be downloaded, printed or copied for personal use. No alterations or additions may be made to the material on this website. For permission to link to this website from your own, please contact info@whitecliffe.com

© Henley Camland 2020. All rights reserved.

Viruses

Henley Camland accepts no liability for any damage to or viruses that may infect your computer equipment or other access device, software or other property as a result of your browsing or use of this website or your downloading of any material from this website.

Accuracy of information

Henley Camland or any other member of the Henley and/or Camland group accepts no liability for the accuracy or completeness of the information contained in this website or for any claims or losses of any nature arising directly or indirectly from use of, or reliance on, such information. Any person using this website for any reason whatsoever or placing any reliance on any of the information contained in this website or any other information accessed through any link or accessed by means of this website does so entirely at their own risk.

Nothing in these terms shall exclude or limit our liability for death or personal injury, fraud or any other liability which may not by applicable law be excluded or limited. Nothing in these terms affects your statutory rights as a consumer.

Artists’ impressions and photographs

Artists’ impressions are drawn from an imaginary viewpoint within an open space and are intended to give an impression of the development. Neither the artists’ impressions nor the photographs are intended to give an accurate description of any specific property offered for sale, its setting or its surroundings.

On-line forms

We collect and store the information you give us when you register and when requesting further information about Whitecliffe. We request only the information we need to provide a service to you.

Privacy Policy

Introduction

Maintaining the security of your data is a priority of Henley Camland, and we are committed to respect your privacy rights. We undertake to handle your data fairly and legally at all times and we are also dedicated to being transparent about what data we collect from you and we may use such data.

This privacy notice aims to explain the types of personal data Henley Camland may collect about you when you interact with us.  It also aims to explain how we will process, share and keep your data.

We hope this will answer any questions you have, but if you still have any questions, please get in touch with us.

As we may need to update this notice from time to time, we will update you if there are any significant changes, however, please feel free to check this notice as you wish from time to time.

Who is Henley Camland

Henley Camland is part of the Henley Group and is registered in England and Wales.  We gather and process your personal information in accordance with this privacy notice and in compliance with the relevant data protection regulation and law. This notice provides you with the necessary information regarding your rights and obligations, and explains how, why and when we collect and process your personal data.

Why do we collect your personal data

We may collect and process your personal data for a number of reasons. These reasons include:

  • so that we may comply with any legal obligation we have;
  • in order to comply with our duties and exercising our rights under a contract with you;
  • the pursuit of our legitimate interests (as set out below); or
  • where you have consented to the processing.

This includes, but is not limited to, information you provide when you/they contact us in person, on our website, over the telephone, by e-mail or by post.

Our legitimate interests

The normal legal basis for processing customer data, is that it is necessary for the legitimate interests of Henley Camland, including:

  • protecting employees and other individuals and maintaining their health, safety and welfare;
  • promoting, marketing and advertising our services;
  • sending promotional communications which are relevant and tailored to individuals
  • understanding behaviour, activities, preferences and needs;
  • complying with our legal and regulatory obligations;
  • preventing, investigating and detecting crime, fraud or anti-social behaviour and prosecuting offenders, including working with law enforcement agencies;
  • handling contacts, queries or disputes;
  • protecting Henley Camland, its employees and customers, by taking appropriate legal action against third-parties who have committed criminal acts or are in breach of legal obligations to Henley Camland; and
  • fulfilling our duties to our employees and other stakeholders.

The purposes and reasons for processing your personal data

We take your privacy very seriously and will never disclose or share your personal data without your knowledge, unless we are required to do so by law. We only retain your data for as long as is necessary and for the purposes specified in this notice. Unless we notify you, we will not process your personal data outside of the European Economic Area (EEA), as it is currently defined.

Detailed below are examples of when we would collect, process and in some cases share, your personal data:

  • to ensure that content from our website is presented in the most effective manner for you and for your computer/device;
  • to verify your identity;
  • to provide you with information, products or services that you request from us;
  • to contact you about new developments and house types which may meet your needs
  • In the event of any criminal investigations, we may be required by law, to share the data captured with the relevant authorities.

How long will we keep your data

We only ever retain personal information for as long as is necessary and we have retention policies in place to meet these obligations. We are required under some laws or regulations to retain your personal data for a set period of time for example, the maximum legally obliged retention period for certain health and safety related matters is 40 years. Where there is no legal obligation, we will hold your data for 3 years, unless you opt out within this time.

How we will share your data

We do not share or disclosure any of your personal information without your consent, other than for the purposes specified in this notice or where there is a legal requirement.

We use trusted third-parties to support our business functions, however all processors acting on our behalf only process your data in accordance with instructions from us and comply fully with this privacy notice, the data protection laws and any other appropriate confidentiality and security measures.

We may disclose your information to third parties if:

  • we are under a duty to disclose or share your personal data in order to comply with any legal obligation; or
  • to protect our rights, property, or our safety and/or the safety of our employees, or others.

We may also disclose your information to our suppliers and contractors to provide information to you on our behalf and/or in order to fulfil our commitment to you.

Social media and marketing

We try to ensure that our communications are as effective and relevant as possible so that we make the best use of the money we spend on them.

On occasion, we will use information you have given us directly, to tailor our communications with you about our future activities, in your preferred communications method or via social media.

What are your rights over your personal data

You have the right to access any personal information that we process about you and to request information about:

  • What personal data we hold about you.
  • The purposes of the processing.
  • The categories of personal data concerned.
  • The recipients to whom the personal data has/will be disclosed to.
  • How long we intend to store your personal data for.
  • If we did not collect the data directly from you, information about the source.

If you believe that we hold any incomplete or inaccurate data about you, you have the right to ask us to correct and/or complete the information and we will strive to update/correct it as quickly as possible; unless there is a valid reason for not doing so, at which point you will be notified.

If you would like your personal data to be removed or the use to be amended, you have the right to request:

  • your personal data to be erased (deleted) from our records;
  • the use / processing of your personal data to be restricted in accordance with data protection laws;

If we receive a request from you to exercise any of the above rights, we may ask you to verify your identity before acting on the relevant request; this is to ensure that your data is protected and kept secure.

We will inform you if your request is possible under current regulations and inform you to what extent your request has been processed. Where we are under legal obligation to retain your information, we will clarify the requirements around the extent of data as well as the duration we will continue to hold your personal data.

If you would like to make a request around the processing of your personal data, please contact us at info@whitecliffe.com

Further details, questions, or complaints

We hope we have provided you with plenty of information around the processing of your personal data that we undertake and the rights you have over it, however if you have any additional questions or would like more details around any of the points listed above, please contact:

Project Manager
Whitecliffe
The Observatory
Castle Hill Drive
Kent
DA10  1EE

Email: info@whitecliffe.com

Lodging A Complaint

If you are not happy with this notice, believe we have processed your data in an unfair or unjust way or are non-compliant with the relevant data protection laws and you wish to raise a complaint, please contact us and we will carefully consider your complaint and respond to you. You also have the right to lodge a complaint with the supervisory authority (the Information Commissioners Office).

Information Commissioners Office

Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Tel: 0303 123 1113 (local rate) or 01625 545 745

ACCESSIBILITY

We are committed to making our website as accessible as possible to all visitors.

Screen magnifying software

Due to screen magnification, scrolling may be required to view all elements of the Whitecliffe web pages. 

Browsers

The website can be viewed across a wide range of browsers and devices including mobile phones or tablets.

Website help

If you have experienced problems using this site, please e-mail whitecliffeinfo.com